Aq990 Terms and Conditions

1 General Information & Introduction

Aq990 (also known as aq990.pro website and its associated mobile application) is an online gaming platform operated exclusively for users in Bangladesh. These Terms & Conditions constitute a legal agreement between aq990 and its users.

These Terms & Conditions are written in plain language so every user can easily understand them. aq990 is committed to transparency — which is why every term is presented as clearly and simply as possible.

The aq990 platform offers a wide variety of games, including Sports Betting, fish games, bingo, slots, and Live Casino. Each category may have its own specific rules that apply alongside the general Terms & Conditions.

2 Account Registration & Verification

To create an account on aq990, you must provide accurate and complete information. Providing false or misleading details will result in account closure and possible forfeiture of any deposited funds.

Each person may register only one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.

• A valid mobile number and active email address are required at the time of registration.
• KYC identity verification must be completed before making a withdrawal.
• Always keep your password confidential and never share it with anyone.
• Report any unusual account activity to support immediately.
• Transferring or selling your account is strictly prohibited.

3 Bonus & Promotional Offers

Aq990 offers several types of bonuses — welcome bonuses, reload bonuses, cashback, and referral rewards. Each bonus comes with its own terms, which should be read carefully before claiming.

Regarding Bonus Usage Wagering Requirement Applicable. This means a specified amount must be wagered before bonus funds can be withdrawn. Winnings derived from bonuses cannot be withdrawn until this requirement is met.

• The same bonus cannot be claimed more than once.
• Bonus funds may be restricted to certain games or bet types.
• Bonuses are generally valid for 7 to 30 days; specific offers may vary.
• Accounts found to have fraudulently claimed bonuses will be suspended.
• Aq990 reserves the right to modify or cancel any bonus offer at any time.

4 Deposit & Withdrawal Policy

Deposits on aq990 can be made via bKash, Nagad, and Rocket. The minimum deposit amount is just BDT 100. Deposits are generally credited to your account instantly.

After submitting a withdrawal request, it typically takes 30-Minute Funds are transferred within this window. During peak hours, processing may take up to 2 hours.

• KYC verification is mandatory for withdrawals.
• Withdrawals must be made to the same payment method used for the deposit.
• Additional verification may be required for suspicious transactions.
• The maximum daily withdrawal limit is BDT 50,000 (without KYC).
• Higher limits apply to users who have completed KYC.

5 Gaming Rules & Fairness

All aq990 Games Are Certified RNG (Random Number Generator) Powered by technology that ensures every outcome is completely random and fair. No user or aq990 staff member can predetermine the result of any game.

For Sports Betting, bets are accepted up until the start of an event. Different rules may apply for live betting. aq990 reserves the right to void any bet accepted in error due to a technical fault.

• If your internet connection drops during a game, the game state is saved on the server.
• Any winnings obtained by exploiting software bugs or errors will be forfeited.
• Any dispute regarding a game outcome must be reported to support within 24 hours.
• RTP (Return to Player) information for various games is available on each game's page.

6 Prohibited Activities

Certain activities are strictly prohibited on the aq990 platform in order to maintain its security and fairness. Violating these prohibitions will result in immediate account closure.

• Creating or using multiple accounts.
• Manipulating the system to abuse bonuses.
• Using automated bots or scripts to play games.
• Attempting to gain unauthorized access to another user's account.
• Using the platform for money laundering or any form of illegal financial transactions.
• Attempting to exploit technical vulnerabilities in the platform.
• Harassing or disrespecting other users.

7 Account Suspension & Closure

Aq990 reserves the right to suspend or permanently close any account, at any time and for any reason. This is typically done for the following reasons:

• Suspected involvement in prohibited activities.
• Failure to complete KYC verification or providing false information.
• Accounts that have been inactive for an extended period (12 months or more).
• Order from a court or law enforcement authority.
• Self-exclusion at the user's own request.

Users will be notified by email or SMS before an account is closed; however, in urgent situations, action may be taken without prior notice.

Users may also close their own account at any time upon request. Any remaining balance will be made available for withdrawal.

8 Responsible Gaming

Aq990 firmly believes that gaming should be a source of entertainment — not addiction or financial harm. That is why we provide a range of tools and features to support responsible gaming.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can take a break from gaming for a set period or permanently.
• Reality Check: You will receive periodic reminders showing how long you have been playing.
• Loss Limit: You can set a maximum loss limit for your account.

If you feel that gaming is getting out of your control, please contact our support team or Responsible Gaming Visit the page.

9 Privacy & Data Protection

Aq990 places the highest importance on protecting your personal information. We only collect data that is strictly necessary for operating the platform.

• Your information is never sold to third parties.
• Payment information is protected with the highest level of encryption.
• It is recommended to keep two-factor authentication (2FA) enabled at all times.
• For detailed information on data storage and usage, please see our Privacy Policy View.

10 Terms Updates & Amendments

Aq990 reserves the right to update these Terms & Conditions at any time. Users will be notified of any significant changes via their registered email or SMS.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

For any questions regarding these Terms & Conditions, please contact our support team: [email protected]