Aq990 Privacy Policy

1 Introduction

Aq990 is a trusted online gaming platform in Bangladesh. We believe protecting each user's personal data is a fundamental responsibility. This Privacy Policy ("Policy") describes how aq990 collects, uses, stores, and protects your personal information.

This Privacy Policy applies automatically whenever you use the aq990 platform — whether via the website, mobile app, or any other channel. Please read it carefully before you start using the platform.

This Privacy Policy is written in plain, accessible language so every aq990 user in Bangladesh can easily understand it. aq990 is committed to full transparency — no hidden terms or misleading language.

2 What Data We Collect

Aq990 collects three types of information: what you provide directly, what is gathered automatically as you use the platform, and information received from third parties.

• Your password is always stored in encrypted form — even we cannot view it directly.
• Payment card details (where applicable) are not stored on our servers.
• Location data is collected only with your permission.

3 How We Use Your Data

Aq990 uses your data only for legitimate, clearly defined purposes. Full details are outlined below:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To respond to your complaints, questions, and requests.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To run analytics that help improve your experience.
• Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).

4 Data Retention & Deletion

Aq990 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

• Active Accounts: All data is retained for the duration that the account remains active.
• Transaction Records: Financial transaction data is retained for up to 5 years.
• KYC Information: Retained for a minimum of 5 years after account closure.
• Gaming Log: Retained for up to 12 months for dispute resolution.
• Inactive Accounts: Data is archived after 3 years of inactivity.

If you request deletion of your data, we will complete it as quickly as possible, subject to any applicable legal obligations.

5 Sharing Data with Third Parties

Aq990 never sells your data. That said, there are specific circumstances where information may be shared with trusted parties:

• Payment Processors: bKash, Nagad, Rocket — relevant information is shared to complete transactions.
• KYC Provider: With trusted identity verification service providers.
• Technology Partners: Technology service providers essential to running the platform.
• Law Enforcement Agencies: Based on a court order or legal obligation.
• Anti-Fraud System: To detect and prevent fraud.

6 Cookies & Tracking Technologies

Aq990 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Required for the platform to function properly — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings (such as language and theme).
• Analytics Cookies: To analyze site usage with your consent.
• Security Cookies: For account security and session verification.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features of the platform.

7 Your Rights

As an aq990 user, you have several important rights over your own data. We fully support and respect each of these rights.

8 Security Measures

Aq990 protects your data with best-in-class technology. Our security infrastructure operates across multiple layers.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An added layer of protection for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Regular backups to prevent data loss.
• Staff Training: All staff are trained to strictly adhere to our confidentiality policy.

9 Children's Privacy

Aq990 does not allow anyone under the age of 18 to use the platform. We do not knowingly collect personal information from anyone under 18.

If we become aware that a minor has provided their information, we will immediately delete that data and close the associated account.

If you believe a child or a minor you know has created an account on aq990, please contact our support team immediately.

10 Changes to the Privacy Policy

Aq990 may update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The update date at the top of this page will be revised accordingly.

Updated policies take effect 7 days after publication. If you do not agree within that period, you have the right to close your account. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.